You will know that you are at a Trustive WiFi hotspot, if:

• Trustive is listed on the WiFi hotspot's home/landing page as a roaming partner.
• If you are using one of Trustive’s WiFi clients (MyHotspotter or Easy WiFi), any WiFi hotspot that is part of the Trustive network will appear on your list of available wireless networks with the Trustive logo clearly visible next to the network name and a pop-up message will appear from your task bar inviting you to connect to it.

If you would like to check the SSID of a Trustive WiFi hotspot you may wish to use in the future go to Trustive’s WiFi hotspot directory.

The Trustive network includes tens of thousands of WiFi hotspots in 65+ countries around the world. You can search for Trustive’s WiFi hotspots by consulting Trustive’s online WiFi hotspot directory. Depending on your preferences, you can search for WiFi hotspots in the following ways:

1. Free style searches enable you to find all the WiFi hotspots near an address (street name, town and/or postcode) that you type in.
2. Browse the WiFi hotspot directory to find WiFi hotspots in any given country and/or town.
3. Filters may be applied when browsing or searching to refine your search using specific criteria such as geographical location, hotspot type (e.g. airport, hotel etc.), price per minute etc.

• WebLogin: Connect via your internet/web browser
  You can use your Trustive account from any WiFi enabled device that has an internet browser (e.g. Internet Explorer, Mozilla Firefox or Safari). To learn how to log in at any Trustive WiFi hotspots via your web browser, watch the video guide.
• MyHotspotter: Connect using Trustive’s WiFi clients

Trustive’s WiFi hotspots have various SSIDs (WiFi network names) because Trustive partners with 70+ hotspot operators. The most popular SSIDs include:

• Beeline_WiFi
• Cph
• Free-hotspot.com
• Hubtelecom
• KPN
• Linkem
• M3-connect
• M3connect
• Mobile
• Monzoon
• mycloud
• Netpoint
• Nnu
• NNU-WiFi
• Telefonica
• Telenthotspot
• Wayport
• Wayport_Access
• Wiera
• WiFi Zone - The Cloud
• WLAN Zone - The Cloud

If you would like to check the SSID of a Trustive WiFi hotspot you may wish to use in the future go to Trustive’s WiFi hotspot directory. Alternatively, use one of Trustive’s WiFi clients, which automatically detect and alert you whenever you are at a Trustive WiFi hotspot.

If you are unable to log in at a Trustive WiFi hotspot, try the following:

• Restart your computer or WiFi enabled device as this will often solve connection problems.
• Check that your ‘Wireless LAN’ is enabled and that it hasn’t accidentally been deactivated.

If you are trying to connect via your internet browser you should also:

• Check your WiFi signal by right clicking on the ‘wireless’ icon in your system tray. Click on the Trustive WiFI hotspots SSID from the list of available signals presented in order to connect to it.
• If your internet browser displays an error message such as “page cannot be displayed”, type a public website address (e.g. www.google.com) into the address bar. You should then be automatically redirected to the WiFi hotspots own landing page so that you can log in.
• Check that you are typing your Trustive username and password all in lower case and that you have remembered to include the “trustive/” prefix in front of your username.

If you are trying to connect using one of Trustive’s WiFi clients you should also:

• Re-start your WiFi client.
• Try logging using the weblogin

If despite doing all the above, you are still unable to log in at a Trustive WiFi hotspot, please contact us. Click here to access our online support chat service, which is available between 09h00 and 17h00 CET from Monday to Friday. Alternatively, please send us an e-mail next time you are online providing the following information:

• Name and address of the WiFi hotspot
• Date and time that you tried to connect
• Your Trustive username
• State how you were trying to connect (web log in or MyHotspotter for MacBook) along with what device you were using at the time (i.e. iPhone, MacBook etc...)
• Explanation about what difficulties you encountered including any error messages you may have seen. If possible, please include screenshots as these are very helpful.

Your feedback is very important to us and we investigate each and every e-mail we receive of this nature.

You will need to be within 30 to 80 metres of a WiFi hotspot to allow for a reliable and stable connection.

The download speed varies from one WiFi hotspot to another, but it should always be a minimum of 512Kbps.

Trustive’s Enhanced WiFi Security feature is a Cisco based, web encryption system. Any website that is accessed from within Trustive’s secure web browser is encrypted, allowing customers to complete that hotel booking or online purchase in the knowledge that their personal, sensitive data is protected in exactly the same way as if a user was logged in on his home network.

Trustive’s Enhanced WiFi Security feature is a Cisco based, web encryption system. Any website that is accessed from within Trustive’s secure web browser is encrypted, allowing customers to complete that hotel booking or online purchase in the knowledge that their personal, sensitive data is protected in exactly the same way as if a user was logged in on his home network.

For customers who log in using MyHotspotter: Use Trustive’s Enhanced WiFi Security feature from any Trustive WiFi hotspot by

• Double click on the Trustive WiFi hotspot (listed in the ‘Available WiFi Signals’ window) to log in.
• Click on the ‘Enhanced WiFi Security’ icon to open Trustive’s Secure Web Browser.
• Follow the navigation instructions that are shown on the Secure Web Browser’s homepage in order to protect your web session.

For customers who log in using their web browsers:
When customers reach the Trustive branded web login page, tick the box to activate the Enhanced WiFi Security feature and then follow the navigation instructions that are shown on the Secure Web Browsers homepage in order to protect your web session.

Note: if your Trustive WiFi access account does not include access to Trustive’s Enhanced WiFi Security feature, then when you activate this service (by clicking on the corresponding MyHotspotter icon tick the web login Enhanced WiFi Security tick box), you will automatically be invited to upgrade your Trustive WiFi access account.

Yes, once you have successfully logged in at a Trustive hotspot you can use Skype, Google Talk, MSN Messenger or any other web application you wish in order to make and receive (video) conference calls.

Yes, you can use your Trustive account from any WiFi enabled device that has an internet browser (e.g. Internet Explorer, Mozilla Firefox or Safari). To learn how to log in at any Trustive WiFi hotspots via your web browser, check the faq entry: How do I log in with my Trustive WiFi access account.

To become a Trustive customer you simply need to buy your WiFi pass and then follow the onscreen instructions in order to select the WiFi access account that best suits your needs and set up your account. Your Trustive username and password will be displayed on screen at the end of the registration process so that you can start using Trustive’s WiFi access service straight away. You will also receive an e-mail confirming your registration, re-confirming your Trustive username and password and including your invoice.

Trustive offers several different types of WiFi access accounts:

• Trustive World is a subscription account that is ideal for frequent travellers.
  • Monthly subscription WiFi access account costing 33 Euros per month
  • Includes 2000 minutes (just over 33 hours) access to Trustive’s entire network of WiFi hotspots; the equivalent to less than 0.02 Euros per minute.
  • No minimum contract period, just one full billing month’s notice of cancellation (sent by e-mail) is required in order to terminate this WiFi access account.
  • Enhanced WiFi security is not included in this WiFi access account.
• Trustive World Secure is a subscription account that is ideal for frequent travellers.
  • Monthly subscription WiFi access account costing 45 Euros per month
  • Includes 2500 minutes (just over 41 hours) access to Trustive’s entire network of WiFi hotspots; the equivalent to less than 0.02 Euros per minute.
  • There is a minimum contract period of 6 months for customers who subscribe to this account and after this period one full month’s notice of cancellation (sent by e-mail) is required in order to terminate a Trustive World Secure account.
  • Enhanced WiFi security is included in this WiFi access account in order to protect your internet browsing if and when required.
• Trustive Pre-paid is ideal for occasional travellers. Unfortunately this account is no longer available for new customers; it has been replaced by the Trustive Prepaid Secure.
  • This WiFi access account costs 25 Euros. This is a credit system and the 25 Euros worth of credit can then be spent on buying WiFi internet access whenever you need it at all Trustive WiFi hotspots
  • Credit is valid for a full 12 months from activation (first use).
  • Additional credit can be purchased easily online (top ups also cost 25 Euros). Click here for more information about how to top up your WiFi access account.
  • Trustive has 3 levels of per minute pricing: 0.08 Euros, 0.15 Euros and 0.25 Euros. To check the price per minute of any Trustive WiFi hotspot, please consult our online WiFi hotspot directory.
  • Enhanced WiFi security is not included in this WiFi access account.
• Trustive Pre-paid Secure is ideal for occasional travellers.
  • This WiFi access account costs 29 Euros. This is a credit system and the 29 Euros worth of credit can then be spent on buying WiFi internet access whenever you need it at all Trustive WiFi hotspots.
  • Credit is valid for a full 12 months from activation (first use).
  • Additional credit can be purchased easily online (top ups also cost 25 Euros). Click here for more information about how to top up your WiFi access account
  • Trustive has 3 levels of per minute pricing: 0.08 Euros, 0.15 Euros and 0.25 Euros. To check the price per minute of any Trustive WiFi hotspot, please consult our online WiFi hotspot directory.
  • Enhanced WiFi security is included in this WiFi access account in order to protect your internet browsing if and when required.
• Trustive Discovery Pass is an introductory promotional account which is available from time to time for new customers.
  • This WiFi access account costs 7.5 Euros
  • Includes 1 consecutive hour’s access at any Trustive WiFi hotspot.
  • Enhanced WiFi security is included in this WiFi access account in order to protect your internet browsing if and when required.
• Trustive Prepaid 600 is a pre-paid, time-based credit account, which is ideal for occasional travellers.
  • This WiFi access account costs 50 Euros
  • Includes 600 minutes (10 hours) of WiFi access to Trustive’s entire network of WiFi hotspots.
  • This credit is valid for 90 days from activation.
  • Enhanced WiFi security is included in this WiFi access account in order to protect your internet browsing if and when required.

Trustive also offers promotional accounts from time to time. If you would like further information about a WiFi access account not listed above, please contact Trustive’s Customer Support Centre by e-mail (support@trustive.com) or using Trustive’s online chat support service.

To purchase any of the above Trustive WiFi access accounts, check out the faq entry: How do I become a Trustive customer.

Unfortunately we are unable to personalise customers’ usernames. However, if you wish to personalise your password, please log in to Trustive’s account manager and click on the ‘Change Password’ tab. New passwords must be alphanumeric and contain between 6 and 8 characters.

If you use one of Trustive’s WiFi clients (MyHotspotter for Windows, MacBook or ASUS Eee PC), please do not forget to then update your WiFi client with your new password.

Unfortunately Easy WiFi customers are unable to personalise their passwords at this time.

You can access your Trustive WiFi access account details and real time usage history in 2 ways:

1. Using Trustive’s website:
   Log in to Trustive’s account manager to view your account details, usage history, be able to access and download old invoices, change your password, introduce a friend to Trustive and view your Trustive loyalty points balance. This interface also allows pre-paid WiFi access account customers to view their account balance and top up their accounts.
2. Using one of Trustive’s WiFi clients

Your remaining WiFi access account credit (time or Euros) is displayed on screen during the login process every time you log in at a Trustive hotspot. If you would like to check your account balance at any other time, then the My Account section provides you with full details about your account, including a real-time overview of your WiFi usage history and your current balance. Pre-paid WiFi access account customers can use the top up button on the My Account homepage to add more credit to their accounts if needed.

Trustive has 3 levels of per minute pricing: 0.08 Euros, 0.15 Euros and 0.25 Euros. To check the price per minute of any Trustive WiFi hotspot, please consult our online WiFi hotspot directory.

If you wish to top-up your Trustive pre-paid account, log in to Trustive’s account manager and then click on the top up button on the ‘My Account’ page.

Alternatively, if you use one of Trustive’s WiFi clients, simply log in to any Trustive WiFi hotspot and then click on the ‘top up’ button on the MyHotspotter or Easy WiFi interface.

Each month, Trustive World and Trustive World Secure account holders will have the cost of their wireless internet subscription automatically deducted from the credit card that they provided during the registration process. An invoice will also be sent automatically to the customer’s registered e-mail address.

If you have a subscription WiFi access account, then Trustive will automatically send an invoice to your registered e-mail account every month.

If you have a Trustive pre-paid WiFi access account, then invoices will automatically be sent to your registered e-mail address each time you purchase a top up.

If you would like to refer to and/or download your old invoices, log in to the My Account page and then click on the ‘Invoices’ page.

There is no VAT applicable on any of Trustive’s pre-paid WiFi access accounts. VAT (at UK standard rate) is applicable on all Trustive’s subscription WiFi access accounts for European residents.

Pre-paid customers can update their credit card information at any time by logging in to Trustive’s My Account page, clicking on ‘Account details’ and then clicking on ‘Edit your personal details’. Your credit card information can then be updated using the box at the bottom of this page.

Customers with monthly subscriptions (e.g. Trustive World or Trustive World Secure) should e-mail Trustive’s Customer Support Centre (support@trustive.com) when they need to update their credit card details. Please quote your Trustive username in this e-mail and we will activate the update payment details feature in your My Account page so that you can update your credit card details in just the same way as prepaid customers.

If you wish to close your Trustive World WiFi access account, you simply need to send an e-mail notification to this effect to Trustive’s Customer support centre (support@trustive.com) providing 1 full billing month’s notice. The closure of your account will only be complete once you have received an e-mail back from Trustive confirming that your cancellation request has been processed.

If you wish to close your Trustive World Secure WiFi access account, you simply need to send an e-mail notification to this effect to Trustive’s Customer support centre (support@trustive.com). Please remember that there is a minimum contract period of 6 months for World Secure account holders and after this period, one full billing month’s notice of cancellation is required in order to terminate this type of WiFi access account. The closure of your account will only be complete once you have received an e-mail back from Trustive confirming that your cancellation request has been processed.

Trustive is not a home internet service provider and so you cannot use your Trustive WiFi access account to have internet access at home. Trustive offers internet access via WiFi hotspots located in, for example, airports, restaurants and bars, convention centres, campsites and hotels. Click here to consult Trustive’s online WiFi hotspot directory.

No, we will never share your personal information with anyone else. Please refer to our privacy policy for more information.

If you need any additional information or assistance, please feel free to use our online chat support service, which is available from 9am to 5pm CET, Monday to Friday or alternatively please e-mail your questions to Trustive's Customer Support Centre: support@trustive.com. Please quote your Trustive username in all correspondence.

Simple, one-click access to Trustive’s entire WiFi hotspot network is possible using Trustive’s range of dedicated WiFi clients (connection management software), which automatically detect Trustive hotspots on multiple devices such as laptops, MacBooks, the Asus Eee PC, the iPod Touch and iPhones and enable customers to log in with just one click.

Trustive currently has the following WiFi clients:

• MyHotspotter for Windows XP & Vista
• MyHotspotter for MacBook
• MyHotspotter for ASUS Eee PC
• Easy WiFi for iPhone and iPod Touch

MyHotspotter is a WiFi client (connection management software) that detects Trustive WiFi hotspots and enables customers to log in with their Trustive WiFi access accounts with just one click.

With its additional features (including a built-in email service and a complete WiFi hotspots mapping solution) MyHotspotter will enhance your overall hotspot experience at home, in the office, at a hotspot that is not yet part of the Trustive network and of course at all of Trustive's WiFi hotspots.

MyHotspotter for Windows is available for FREE download from Trustive’s WiFi Client Download Centre.

No, Trustive’s WiFi client is not mandatory and you can connect to Trustive WiFi hotspots as a Trustive customer using your web browser. However, if you are a frequent customer and want to connect to a WiFi hotspot with the simplicity of just one click, then MyHotspotter is highly recommended!

From time to time, new and improved versions of Trustive’s WiFi client, MyHotspotter, will be released. In order to check if a new version is available, click on the ‘Setting’ icon and click on ‘software update.’

You can only access your Trustive WiFi access account details and real time usage once you are online with MyHotspotter.

When you have logged in at any Trustive WiFi hotspot using MyHotspotter, click on the 'account' icon located on the left-hand side of the MyHotspotter interface to open the account information window. Your recent WiFi hotspot usage history will be displayed in this account information window, just below your account details.

Once you have logged in to any Trustive WiFi hotspot using MyHotspotter, click on the green ‘top up’ button on the MyHotspotter interface in order to purchase more credit.

The minimum system requirements are:

• Microsoft® Windows® XP (Service Pack 2) or Microsoft® Windows Vista™
• User account must have administrative rights to install MyHotspotter

Trustive also has WiFi clients for other platforms including MacBook, ASUS Eee PC and the iPhone and iPod Touch. For more details, please go to Trustive’s WiFi Client Download Centre.

Trustive’s WiFi client, MyHotspotter for Windows, is available for free download from Trustive’s WiFi Client Download Centre. Download is quick, installation is automatic and it contains no spyware!

A brief video guide explaining how to download, install and connect using MyHotspotter is available.

‘This program requires a missing component. This program requires flash.ocx, which is not contained in this version of windows’

If you get the above error message when you install MyHotspotter for Windows it means that you do not already have a flash player installed on your PC. Flash is usually installed as standard with any Windows PC and is required in order for MyHotspotter to function.

In order to correct this, simply download and install flash (it is a free piece of software) by clicking here.

If you get this error message it means that MyHotspotter installation file was corrupted during the download (this may be because the download was interrupted and/or terminated prematurely) and it is not recognised by Windows as a standard application.

In order to correct this, please download the installation file again, ensuring that the download has completely finished before launching the installation.

Connecting to Trustive WiFi hotspots is very simple with MyHotspotter for Windows. Click on ‘Watch now’ to view a short video demonstration or follow the instructions below:

• Launch MyHotspotter if it is not already running
• When you are at a Trustive hotspot, a pop-up will automatically appear notifying you that you are at a Trustive WiFi hotspot
• Double click on the Trustive logo in the pop-up
• Providing that you have already saved your Trustive username and password in the ‘Account’ section, MyHotspotter will then automatically connect and log in for you

A brief video guide explaining how to download, install and connect using MyHotspotter is available.

To save an available WiFi network into your favourites list you need to:

1. Click on the favourites icon to open the ‘Favourites’ page in MyHotspotter
2. All the available WiFi networks are displayed in the ‘Available WiFi Signals’ section of the main MyHotspotter window. Double click on the WiFi network you wish to add to your favourites list
3. A pop-up form will open, enabling you to enter details such as the network name, your credentials and any security information required (if this is private hotspot for example)
4. Click 'save' to add this WiFi network to your favourites list
5. MyHotspotter has now stored all this information and you will be able to access this WiFi network with just one click in the future

To access the WiFi client’s inbuilt WiFi hotspot locator tool, click on the locator icon on the left hand side of the MyHotspotter interface.

The WiFi hotspot locator has 2 functions:

1. Browse – use the filters to browse for any and all WiFi hotspots in a specific country and/or city. You can then refine your results further by filtering based on the WiFi hotspot location type
2. Find – identify Trustive WiFi hotspots on or close to a specific street or postcode, by selecting the relevant country and city and then entering either the street name and/or postcode. Click ‘Find’ to display your results and then use the ‘radius’ options to expand or narrow down your search as required

If the PC’s font size is too large / small, then this can cause the MyHotspotter interface to look ‘fractured.’ To resolve this, customers simply need to re-set the font size back to normal (96 ppp) in their display adapter advanced properties

• Right click on your desktop
• Select ‘Properties’
• Select ‘Settings’
• Select ‘Advanced’
• Select ‘General’
• Change the font size (DPI) to normal (96 ppp)

At many WiFi hotspots you can send and receive e-mails without any problems. However some WiFi hotspots have blocked the e-mail port (port 25) to avoid spam. When you experience problems sending emails at a Trustive WiFi hotspot, you can activate MyHotspotter for Windows embedded e-mail service in order to send and receive e-mails as if you were at home or in the office.

Please refer to the question below for more information on how to activate and use this embedded e-mail service.

To activate (or deactivate) the embedded e-mail service, click on the ‘Start Email Service’ button located on the left-hand side of the MyHotspotter interface. Then follow the on-screen instructions in order to customise your email settings.

When MyHotspotter is used on any WiFi hotspot that is not part of the Trustive network, then each time an e-mail is sent, the customer will automatically be prompted to enter an anti-spam character string. This function has been incorporated into MyHotspotter in order to prevent people abusing the embedded e-mail service and using it to send spam e-mails. When the embedded e-mail service is used from Trustive WiFi hotspots, no anti-spam pop-up will appear.

In order to be able to use this feature with Microsoft Office e-mail client, please:

1. Shut down Microsoft Office
2. Configure MyHotspotter with your Microsoft Outlook account information
3. Activate MyHotspotter’s embedded e-mail service
4. Re-start MyHotspotter
5. Launch Microsoft Office. The following updates should have automatically occurred in your Microsoft Office settings in order to enable you to send e-mails:
   1. Microsoft Outlook, e-mail account settings:
      • outgoing mail server (SMTP server) = 127.0.0.1
   2. Microsoft Outlook, advanced e-mail account parameters:
      • The ‘My SMTP server requires authentication’ box should be ticked
      • The ‘Connect using’ box should be ticked

If you are using a private WiFi hotspot network then you should verify the configuration of this network to ensure that SMTP (e-mail) is not blocked as standard. How you check this depends on the internet provider in question.

If this problem persists, please feel free to use our online chat support service, which is available from 9am to 5pm CET, Monday to Friday or alternatively please e-mail Trustive's Customer Support Centre: support@trustive.com. Please quote your Trustive username in all correspondence.

Yes - you can save your private WiFi network details as ‘favourites’ and use MyHotspotter to log in with just one click at home, in the office, at a hotspot that is not yet part of the Trustive network and of course at all of Trustive's WiFi hotspots.

Check out the faq entry on how to save WiFi networks as ‘favourites’.

If you no longer wish to use Trustive’s WiFi client, MyHotspotter, Trustive recommends that you use the 'install or change programme' tool (located in your computer's control panel) in order to safely and completely uninstall it.

You can still use your Trustive WiFi access account by logging in using your web browser at any Trustive hotspot. Check out the faq entry on how to log in with a trustive wifi access account.

The minimum system requirements are:

• Mac OS 10.5 « Leopard » on an Intel based MacBook
• User account must have administrative rights to install MyHotspotter

Trustive also has WiFi clients for other platforms including Windows XP and Vista, ASUS Eee PC and the iPhone and iPod Touch. For more details, please go to Trustive’s WiFi Client Download Centre.

Trustive’s WiFi client, MyHotspotter for MacBook, is available for free download from Trustive’s WiFi Client Download Centre. Download is quick, installation is automatic and it contains no spyware!

A brief video guide explaining how to download, install and connect using MyHotspotter.

Connecting to Trustive WiFi hotspots is very simple with MyHotspotter for MacBook. Check out the video guide in the previous faq to view a short video demonstration or follow the instructions below:

• Launch MyHotspotter if it is not already running
• When you are at a Trustive hotspot, a pop-up will automatically appear notifying you that you are at a Trustive WiFi hotspot
• Double click on the Trustive logo in the pop-up
• Providing that you have already saved your Trustive username and password in the ‘Account’ section, MyHotspotter will then automatically connect and log in for you

Yes - MyHotspotter for MacBook will communicate with your MacBook’s own favourite WiFi networks list and enable you to also log in to these WiFi networks with just one click. The first time you use MyHotspotter to connect to a non-Trustive hotspot, you will be asked to authorise the action by the MacOS, click on ‘Always Allow’ to save this network’s log in details to MyHotspotter.

If you no longer wish to use Trustive’s WiFi client, MyHotspotter, Trustive recommends that you:

1. Open your Application folder
2. Click once on the MyHotspotter folder, drag and drop it into the recycle bin
3. Click once on the shortcut located in your dock, drag and drop into the recycle bin
4. Empty the recycle bin

You can still use your Trustive WiFi access account by logging in using your web browser at any Trustive hotspot. Check out the faq entry on how to log in with a trustive wifi access account.

The minimum system requirements are:

• EeePC running Linux original operating system

Trustive also has WiFi clients for other platforms including Windows XP and Vista, MacBook and the iPhone and iPod Touch. For more details, please go to Trustive’s WiFi Client Download Centre.

Trustive’s WiFi client, MyHotspotter for ASUS Eee PC, is available for free download from Trustive’s WiFi Client Download Centre.

Download is quick, installation is automatic and it contains no spyware!

A brief video guide explaining how to download, install and connect using MyHotspotter.

Connecting to Trustive WiFi hotspots is very simple with MyHotspotter for ASUS Eee PC. Check out the video guide in the previous faq to view a short video demonstration or follow the instructions below:

• Launch MyHotspotter if it is not already running
• When you are at a Trustive hotspot, a pop-up will automatically appear notifying you that you are at a Trustive WiFi hotspot
• Double click on the Trustive logo in the pop-up
• Providing that you have already saved your Trustive username and password in the ‘Account’ section, MyHotspotter will then automatically connect and log in for you

Yes - MyHotspotter will communicate with your Eee PC’s own favourite WiFi networks list and enable you to also log in to these WiFi networks with just one click.

If you no longer wish to use Trustive’s WiFi client, MyHotspotter for ASUS Eee PC, Trustive recommends that you do the following:

1. Start a terminal session (CTRL + ALT + T)
2. Copy or type following command into the terminal and then hit enter:
   sudo apt-get remove myhotspotter
3. Confirm that you wish to uninstall the MyHotspotter software by typing Y

You can still use your Trustive WiFi access account by logging in using your web browser at any Trustive hotspot. Check out the faq entry on how to log in with a trustive wifi access account.

Easy WiFi is a WiFi client (connection management software) that enables customers to log in with their Trustive WiFi access accounts to Trustive WiFi hotspots with just one click.

No, Trustive’s WiFi client is not mandatory and you can connect to Trustive WiFi hotspots as a Trustive customer using your web browser. However, if you are a frequent customer and want to connect to a WiFi hotspot with the simplicity of just one click, then Easy WiFi is highly recommended!

Trustive also has WiFi clients for other platforms including Windows XP and Vista, MacBook and the ASUS Eee PC. For more details, please go to Trustive’s WiFi Client Download Centre.

The minimum system requirements are:

• iPhone or iPod Touch
• Requires iPhone 2.1 software
• iTunes Account information (password)

Trustive also has WiFi clients for other platforms including Windows XP and Vista, MacBook and the ASUS Eee PC. For more details, please go to Trustive’s WiFi Client Download Centre.

Easy WiFi costs 3.99 Euros to download, but this does include 30 minutes of FREE WiFi access at any Trustive WiFi hotspot.

There are then 2 types of WiFi access account that you can purchase for Easy WiFi:

• Trustive World is a subscription account that is ideal for frequent travellers.
  • Monthly subscription WiFi access account costing 33 Euros per month
  • Includes 2000 minutes (just over 33 hours) access to Trustive’s entire network of WiFi hotspots; the equivalent to less than 0.02 Euros per minute
  • No minimum contract period, just one full billing month’s notice of cancellation (sent by e-mail) is required in order to terminate this WiFi access account
  • Enhanced WiFi security is not included in this WiFi access account.
• Trustive Pre-paid 180 is ideal for occasional travellers.
  • This WiFi access account costs 25 Euros. This is a credit system and the 25 Euros worth of credit equates to 180 minutes of WiFi access, which can be used at any Trustive WiFi hotspot
  • Credit is valid for a full 12 months from activation (first use)
  • Additional credit can be purchased easily online (top ups also cost 25 Euros). Check out the faq entry on how to topup your account using Easy WiFi.
  • Enhanced WiFi security is not included in this WiFi access account.

Unfortunately this feature is not currently available for Easy WiFi customers.

As any iPhone / iPod application, when a new version is available it appears automatically on the Apple Store and a notification will be available on your iPhone directly on the Apple Store Icon.

If you no longer wish to use Trustive’s WiFi client, Easy WiFi, Trustive recommends that you connect you iPhone to your Mac Or PC running iTunes and that you use the Application manager to remove the application.

Other option directly from the iPhone :
Press a few seconds the Easy WiFi Icon until all the application start to vibrate. At this stage a black cross should appear on the top left corner of the icon. Click on this black cross, then confirm deletion.

Unfortunately a third party sold PCMCIA cards under the Trustive brand without Trustive's permission. Trustive does not sell hardware and therefore cannot provide you with any support. Trustive suggests that you contact the company from whom you purchased the produce for support.

Please join us on any of the following if you would like to be kept up-to-date about Trustive news and developments. We also welcome your feedback, so please feel free to drop us a line about your WiFi hotspot experiences as well of course.

Facebook: http://www.facebook.com/pages/Trustive/72700014407?ref=mf
MySpace: http://groups.myspace.com/trustive
Twitter: http://twitter.com/Trustive